Pinterest app Problems
Sometimes Pinterest doesn't work like it should, but don’t fret.
Here are some quick fixes for the most common problems we see when using Pinterest on the web.
Check your internet connection
Check your browser
Check your computer
Check your settings on Pinterest
Check your email (Gmail, Yahoo, etc.) and email settings
We recommend using the strongest internet connection available, whether that’s wireless (Wifi) or wired (using an ethernet cable).
Common problems related to connection issues:
—Pinterest doesn’t load
—You can’t upload a Pin or use the Pinterest browser button
—Your home feed and notifications don’t update or load
—You see a grey screen on all Pinterest pages
—Images load slowly or partially
Visit a different website: Head to a simple site, like Google. If the page loads, it’s an issue with using Pinterest. If the page doesn’t load, it’s a problem with your internet connection. If it's an issue with using Pinterest, try the fixes under Check your browserand Check your computer.
Try connecting on a different computer: If you can connect to the internet on a different device, then there’s likely an issue with your computer.
Reset your wireless router: Sometimes routers just need a hard reset. Pull the power cord out of your router, then plug it back in. You’ll need to wait a few minutes for it to reboot.
Switch to a different connection: If you’re on a wireless connection, use an ethernet cable to connect directly to your router. This will help you bypass any Wifi issues that your router might be having.
We recommend using Chrome, Firefox or Safari when using Pinterest on the web.
If you’re having issues with the Pinterest browser button, try our quick troubleshooting steps.
Common problems related to browser issues:
—Your browser or page keeps freezing or crashing
—Images don’t load
—Buttons don’t work
—You can’t upload a Pin or use the Pinterest browser button
—You can’t log in, or keep looping back to the login page
Here are some quick fixes for the most common problems we see when using Pinterest on the web.
Check your internet connection
Check your browser
Check your computer
Check your settings on Pinterest
Check your email (Gmail, Yahoo, etc.) and email settings
We recommend using the strongest internet connection available, whether that’s wireless (Wifi) or wired (using an ethernet cable).
Common problems related to connection issues:
—Pinterest doesn’t load
—You can’t upload a Pin or use the Pinterest browser button
—Your home feed and notifications don’t update or load
—You see a grey screen on all Pinterest pages
—Images load slowly or partially
Visit a different website: Head to a simple site, like Google. If the page loads, it’s an issue with using Pinterest. If the page doesn’t load, it’s a problem with your internet connection. If it's an issue with using Pinterest, try the fixes under Check your browserand Check your computer.
Try connecting on a different computer: If you can connect to the internet on a different device, then there’s likely an issue with your computer.
Reset your wireless router: Sometimes routers just need a hard reset. Pull the power cord out of your router, then plug it back in. You’ll need to wait a few minutes for it to reboot.
Switch to a different connection: If you’re on a wireless connection, use an ethernet cable to connect directly to your router. This will help you bypass any Wifi issues that your router might be having.
We recommend using Chrome, Firefox or Safari when using Pinterest on the web.
If you’re having issues with the Pinterest browser button, try our quick troubleshooting steps.
Common problems related to browser issues:
—Your browser or page keeps freezing or crashing
—Images don’t load
—Buttons don’t work
—You can’t upload a Pin or use the Pinterest browser button
—You can’t log in, or keep looping back to the login page
Clear your cache and cookies: Your browser’s cache and cookies help you avoid loading the same images more than once. It’s good to occasionally clear them. Find out how to clear your cache and cookies.
Switch to our preferred browsers—Chrome, Firefox or Safari: We only support Chrome, Firefox, Safari and Internet Explorer 10+. We don't support Internet Explorer 7.0-9.0 or any other browser.
Make sure your browser is up to date: An outdated browser can wreak havoc on most web pages, not just Pinterest. Check your browser to see if you have the latest version.
Try browsing Pinterest in incognito/private mode: Browsing in private mode turns off your extensions, and doesn’t use the same cache or cookies as your regular browsing. Learn more about browsing in private in Chrome, Firefox, Safari and Internet Explorer. If browsing in private mode fixed your problem, you’ll want to clear your cache and cookies or try disabling your extensions until you find the culprit.
Turn off your extensions and add-ons: Ad-blocking and anti-tracking extensions (like Adblock or Ghostery) often conflict with Pinterest. Try disabling those extensions and see if that fixes the problem.
Switch to our preferred browsers—Chrome, Firefox or Safari: We only support Chrome, Firefox, Safari and Internet Explorer 10+. We don't support Internet Explorer 7.0-9.0 or any other browser.
Make sure your browser is up to date: An outdated browser can wreak havoc on most web pages, not just Pinterest. Check your browser to see if you have the latest version.
Try browsing Pinterest in incognito/private mode: Browsing in private mode turns off your extensions, and doesn’t use the same cache or cookies as your regular browsing. Learn more about browsing in private in Chrome, Firefox, Safari and Internet Explorer. If browsing in private mode fixed your problem, you’ll want to clear your cache and cookies or try disabling your extensions until you find the culprit.
Turn off your extensions and add-ons: Ad-blocking and anti-tracking extensions (like Adblock or Ghostery) often conflict with Pinterest. Try disabling those extensions and see if that fixes the problem.
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Make sure Javascript is enabled in your browser: Most of Pinterest relies on Javascript to show you the right images and buttons. If Javascript is disabled, you won’t be able to use Pinterest. You can check to see if Javascript is enabled in your browser. Or figure outif your browser is missing Javascript entirely.
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